Support & Communications
How Can We Help You?
Have a question about a tax algorithm, need to report a calculation bug, or interested in suggesting a new tool? Our team is here to assist.
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Direct Support Email
Quickest channel for user inquiries
support@toolnova-web.pages.dev
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Response Time Guarantee
Monday – Friday | 9:00 AM – 5:00 PM EST
All messages are queued directly into our developer inbox. Average response turnaround is under 24 business hours.
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Data Privacy Commitment
100% Client-Side Architecture
ToolNova does not record, log, or transmit files or inputs processed through our tools. Your privacy and intellectual property remain strictly on your local device.
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Frequently Asked Questions
How do I report an incorrect calculation on a tax tool?
Select "Tax Calculator & IRS Formula Inquiry" in the form above and provide the exact inputs (Gross Income, State, Filing Status) and expected output. Our financial modeling team reviews IRS updates regularly and will verify within 24 hours.
Are my uploaded PDF or image files stored on ToolNova servers?
Never. All PDF merging, splitting, image compression, and text manipulation operations run 100% locally in your device's web browser using client-side JavaScript and WebAssembly. No files are ever transmitted to any remote server.
Can I request a custom calculation tool for my business?
Yes! We welcome suggestions for new web utilities. Choose "Request a New Tool" in the contact form and outline your desired features.